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AIRPORT DESK
Address

Amsterdam Schiphol Airport
Post office box 7501
1118 ZG Schiphol
The Netherlands

Airport codes

IATA airport code: AMS
ICAO airport code: EHAM

Contact

Phone: +31(0)20 794 0800
E-mail: click here


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Amsterdam Schiphol Airport

Amsterdam Schiphol Airport
Amsterdam Schiphol Airport (AMS)

Amsterdam Schiphol Airport is 15 kilometers southwest of the Dutch capital. It is situated in the Haarlemmermeerpolder and that is also where the name Schiphol comes from. A part of the former lake was named Schiphol, but what the name means is not completely clear. Some claim that it was a place where many ships perished. It is more probable that the name comes from ‘scheepschaal’, a ditch where ships were hauled from one lake to the other. Amsterdam Airport is the lowest lying major airport in the world, it is three to five meters below sea level.

Schiphol is the fourth largest airport in Europe when measured in total passengers, after Londen Heathrow, Paris Charles de Gaulle and Frankfurt. In 2004, 42.5 million passengers traveled through Schiphol. Amsterdam Airport already frequently gets the award of ‘best airport in the world’. The British business newspaper, Business Traveller, has gladly called Schiphol the ‘best airport in Europe’ 22 times since 1980.

Local Transport

Train

The train station is reached via the underground corridor. There are not only direct train connections with Amsterdam, Rotterdam, and The Hague, but also to places such as Groningen and Maastricht and even to international destinations. During the night there are trains to Utrecht, Amsterdam, Leiden, The Hague, Delft, and Rotterdam. In 2007, Schiphol became accessible by high speed trains (HSL-South).

Attention: The station is a favorite place for pickpockets!

Car and bus

The airport is along highway A4, the road that connects Amsterdam with The Hague. The website for the airport has a handy Journey Planner that gives you trip advice either by public transportation or by car.

You can find the bus station just before the exit for Schiphol Plaza where there are many bus lines. The so called 'Zuidtangent' offers a fast and comfortable bus connection to places such as Haarlem, Hoofddorp, Amstelveen and Amsterdam-Zuidoost.

The Connexxion Schiphol Hotel Shuttle (tel: +31(0)38 339 4741) has a direct connection between Schiphol and more than 100 hotels in Amsterdam. Many hotels offer their own shuttle service. You can find the buses for hotels in Arrivals Hall 3.

Car rental - Amsterdam Schiphol Airport

Car rental companies have their counters in Schiphol Plaza: Avis, Budget, Europcar, Hertz, National and Sixt. You can also reserve a rental car in advance using the service EasyTerra provides, they compare the rates of several car rental providers in a single quote.

Taxi

Schiphol Plaza are Schiphol taxi’s (tel: + 31(0)20 653 1000). All the taxis have meters.

Schiphol Travel Taxi is a national taxi service that has fixed rates for everyone who travels to and from the airport.

You can reserve Business Taxi's by telephone (tel: +31(0)38 339 4766).

Airport Parking

P1 and P2 are covered parking garages that are intended for short-term parking, up to 48 hours, they are directly connected with the terminal building, the rate is €1.90 per half hour.

Long-term parking is in P3 which is close to the A4. A bus leaves for the terminal from the parking lot every ten minutes. If you reserve a minimum of a week in advance you get a discount. Rates (discount prices in brackets): €77.50 (€47.50) for eight days, €116.00 (€85.00) for 15 days, and €154.50 (€110.00) for 22 days.

The luxary parking is in P7 directly under the terminal. Rates: first hour €11.00, following hours €6.50 per hour to a maximum day rate of €37.50.

Services

Hotels

In the terminal there is a hotel: Hotel Mercure Schiphol Terminal (tel: +31(0)20 604 1339), which is only available to flight passengers. In the nearby vicinity there are many other hotels, ranging from cheap to expensive, that can be reached by shuttle bus. There is a special website,where you can see how far the hotels are from Schiphol and also how you can directly book a hotel room. For more hotels and to reserve online you can go to Booking.com, they have a large range of hotels with great internet rates.

Shops and restaurants

Amsterdam Airport has a large range of bars, restaurants and stores. In fact the terminal has changed over the last ten years into a shopping center. Inside the area that is accessible for everyone (Schiphol Plaza) there are various types of shops that can be found, i.e. a complete supermarket (Food Village).

The Duty Free section also has an extensive range of products for passengers. People with little time can also See Buy Fly, that they can quickly get before getting on their flight.

Baggage

There are free baggage carts available everywhere in the airport. A porter service is also available via (tel: +31(0)20 601 2303). In the basement of Arrivals Hall 1 and 2 you can store baggage (tel: +31(0)20 601 2443). At the information counters you can ask about misplaced baggage.

At the check-in counters there is a service available where you can seal your baggage - Seal & Go (tel: +31(0)20 316 4289).

Information

There are information kiosks in various places where you can ask about flight data and other information about the airport, available by telephone via the general information number (tel: 0900 - 7244 7465).

In Arrivals Hall 2 you can find tourist information from Holland Tourism.

Business

Schiphol offers extensive possibilities for organizing conferences, renting meeting rooms and using modern communication resources. The Conference Center "Exchange Avenue" (tel: +31(0)20 603 4607) offers six halls suitable for 2-80 people, on the third floor above Departures Hall 1.

The Regus Skyport Meeting Center (tel: +31(0)20 654 1600) is immediately next to the terminal, besides renting offices and meeting rooms, it also offers secretarial services and facilities for telephone conferences.

A-Company (tel: +31(0)20 601 5018) properly takes care of receptions for your business relations or VIPs, the company also escorts group trips and guided tours.

Privium Plus offers, for €159.00 per year, quick passage through border control with an iris scan, front parking in P2 and P3, price benefits with Schiphol Valet Parking and check-in for Business Class at participating airlines. There is also the basic package for €109.00, which only offers the iris scan for quick passage through border control.

Disabled facilities

Schiphol does many things to make the airport easily accessible for the disabled. In parking lots P1, P2 and P3 there are places reserved for the disabled. For the hearing impaired there are hearing loops and text telephones (tel: +31(0)20 601 2929). There are free wheelchairs available and there are also escalators, rolling walkways, and adapted elevators and toilets.

For transportation in the airport there are electro-cars available which are looked after by A-Company (tel: +31(0)20 601 5018).

Escorts for accompanying the disabled are looked after by IAC-Intergom Airport Caddy (tel: +31(0)20 405 7900).

Other services

Many companies offer 'self-service check-in', machines where you can go through the check-in procedure by yourself. It is especially useful for travelers with only hand baggage. The airport has a large range of banks and money exchange offices. You can order foreign currency or Travelers Cheques online and can pick them up when you leave Schiphol.

There are two special ‘spotters’ locations close to runways: Kaagbaan and Buitenveldertbaan. The Panorama Terrace on the roof of the terminal also gives a beautiful view of airplanes that are taking off and landing.

In Hotel Mercure, passengers can shower for €12.50, including a towel, soap and shampoo.

In Departure Hall 2, upstairs from check-in counter 16 you can find the vaccination clinic, called the Travel Clinic (tel: 0900 109 1096, only in Dutch).

Medical service is available 24 hours a day via (tel: +31(0)20 649 2566).

You can rent a mobile telephone with Telecom Rentcenter in Schiphol Plaza.

There is wireless internet throughout the whole airport. There are also Communication Centers (tel: +31(0)20 794 0500) in Lounge 1 and 2 where you can use all modern communication services and an extensive range of other services.

There is a casino in the terminal building, and there is also a branch of the Rijksmuseum (the national museum) where various exhibitions are held.

On the website for Schiphol you can find interactive maps of the Arrivals Halls and Departures Halls.

Contact

Address

Amsterdam Schiphol Airport
Post office box 7501
1118 ZG Schiphol
The Netherlands

Telephone, fax, email

Telephone: 0900 - 7244 7465 (in The Netherlands) or +31(0)20 794 0800 (outside The Netherlands)
Fax: +31(0)20 604 1475
Email: info@schiphol.nl

Airport codes

IATA airport code: AMS
ICAO airport code: EHAM

Websites

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-> Airport Desk B.V. is registered at the Chamber of Commerce Leeuwarden, The Netherlands, no. 01165675