London Heathrow Airport
London Heathrow Airport (LHR)
In terms of passenger numbers, Heathrow is the largest airport in Europe. The airport lies on the edge of Greater London, 24 kilometers west of the city center. There are four terminals (1-4) Terminals 1, 2 and 3 are connected with each other, and Terminal 4 is accessible by the free Heathrow Express train.
A new terminal was opened in 2008 on the west side of the airport, but finishing this terminal is not the end of the work which will actually be done in 2015. Heathrow will then have the capacity for 90 million passengers per year.
There are train stations in the Central Hall of Terminals 1, 2 and 3 and in Terminal 4. The Heathrow Express (tel: +44(0)845 600 1515) leaves every 15 minutes to Paddington Station, travel time is 15 minutes. A cheaper alternative is the slow train Heathrow Connect, which also goes to Paddington Station, travel time is 30 minutes, but does not leave from the station in Terminal 4. Trains leave from Paddington Station to the west and southwest of England, and it is also an important station of the London metro network. In addition the airport is the end point of the Piccadilly metro line.
Car and bus
The airport lies along highways M4 and M25. For Terminals 1, 2 and 3 you take the M4 exit 4a and on the M25 exit 15. For Terminal 4 you take exit 3 and exit 14, respectively. Bear in mind that the roads around London and especially around the airport can be extremely busy.
The A2 Airbus stops at all terminals and goes to King’s Cross Station, this station is on an intersection of the metro and train lines. At night the bus line N9 goes to the center of London. Many local bus lines go to Heathrow Airport, most have their stops in the central area of Terminals 1, 2 and 3. Furthermore, there are long distance buses that go to more than 500 destinations in Great Britain. The largest bus company is National Express (tel: +44(0)870 575 7747).
Car rental - London Heathrow Airport
In all terminals there are counters for car rental companies: National/Alamo, Avis, Budget, Enterprise, Hertz and Sixt. You can also reserve a rental car in advance using the service EasyTerra provides, they compare the rates of several providers in a single quote.
The famous black taxis of London are in front of all terminals (tel: +44(0)20 8745 5325). Expect that a ride to the center of London takes a minimum of one hour. For an indication of the prices, to London Center £35.00-£60.00, to Marble Arch £45.00 and to hotels around Heathrow Airport £10.00. Limousines with a driver can be reserved with Burgundy Global (tel: +44(0)20 8831 2000).
There are short-term parking areas close to all terminals, a little further away there are the Business Car Parks and even further away are the areas for long-term parking, the areas are developed by NCP (tel: +44(0)870 606 7050), there are many different prices. For an indication of prices, in the long-term parking area you pay about £13.00 per day. You can also reserve a parking place online and receive a discount. There are a few free parking places for motorcycles. For valet parking you should contact CPS (tel: +44(0)870 411 1118). The Airport Parking Directory website offers a service where you can compare the rates of multiple London Heathrow Airport parking suppliers. They work together with Airport Parking Shop.
The Hilton Heathrow (tel: +44(0)208 759 7755) is close to Terminal 4. Many hotels can be found around the airport, to name a few here: Holiday Inn London Heathrow (tel: +44(0)20 8990 0000), Marriott London Heathrow (tel: +44(0)20 8990 1100), Novotel London Heathrow (tel: +44(0)1895 431 431), Radisson Heathrow (tel: +44(0)20 8759 6311) and Sheraton Skyline (tel: +44(0)20 8759 2535).
A shuttle bus (Hotel Hoppa) goes from Terminals 1, 2 and 3 to the largest hotels in the city, another shuttle service, Hotelink goes to hotels in the center of London.
There are counters in all terminals to make hotel reservations, British Hotel Reservation Center (tel: +44(0)208 759 8797). For more hotels and to reserve online you can go to Booking.com, they have a large range of hotels with great internet rates.
Shops and restaurants
Heathrow Airport offers what you would expect from one of the largest airports in the world, an enormous range of shops, bars, cafes and restaurants in all terminals.
There are counters in all terminals for the Excess Baggage Company (tel: +44(0)20 8745 4599), you can store baggage there for a price of £6.00 per suitcase per day. In addition there are counters in all terminals for lost and found items, Airport Lost Property Office (tel: +44(0)20 8745 7727).
There are porters present, for a standard amount of baggage you will pay £7.00, telephone information is available (tel: +44 (0)20 8745 5727).
There are general information counters in all terminals that you can also reach directly through special telephones that are on the wall in many places in the airport. Information about public transportation is available through separate counters in Terminals 1 and 3 and outside Terminal 4. In addition there is a tourist kiosk in Terminal 3 called the Hotel and Traveler Center.
There are fax machines at various places in the terminal (pay with a credit card). The business center is in the Queen’s Building between Terminals 1 and 2 (tel: +44(0)20 8759 2434). There are 20 meeting rooms and a conference hall for a maximum of 60 people, which you can reserve online. In addition the center offers extensive business facilities: computers with internet connection, fax machine, copy machines and audiovisual equipment for video conferences. Many airline companies have their own lounges, in addition there are lounges from the operator of the airport, BAA. You can book these online or make a telephone reservation (tel: +44(0)20 870 850 2825).
Heathrow Airport is extremely accessible for the disabled. There are wheelchair ramps, adapted elevators, restrooms and telephones. There is an induction loop for the hearing impaired as well as a special telephone line (tel: +44(0)20 8745 7950). Furthermore, there are reserved parking places and seating forth disabled. For complimentary assistance you can call Skycaps (tel: +44(0)20 8745 6011). A wheelchair accessible shuttle bus goes between the terminals, HelpBus (tel: +44(0)20 8745 6261). Most buses and trains are also accessible for wheelchairs. General information about the services for the disabled is available through Travel-Care (tel: +44(0)20 8745 7495).
There are ATM's and money exchange offices in all terminals, there is a post office in Terminals 2 and 4. There is wireless internet present and an internet cafe in Terminal 4. Furthermore, there are children’s play areas and baby changing rooms. The First Aid office is on the ground floor of the Queen’s Building (tel: +44(0)20 8745 7047). There is a pharmacy in Terminal 1 that can distribute prescription medications (tel: +44(0)20 8897 2629).
London Heathrow Airport
234 Bath Road
Telephone, fax, email
Telephone: +44(0)870 000 0123
Fax: +44(0)20 8745 4290
Email: see website
IATA airport code: LHR
ICAO airport code: EGLL