There are no hotels on the airport premises. The nearest, better hotels are situated in Nairobi itself: Hilton Nairobi Hotel (tel: +254(0)20 250 000), Grand Regency Hotel (tel: +254(0)20 211 199), Fairview Hotel (tel: +254(0)20 288 1000) and the Nairobi Serena Hotel (tel: +254(0)20 282 2000).
Shops and restaurants
There are a few restaurants, snack bars and cafés. The Simba Restaurant on the top floor is popular; it offers a great view of the flight movements. Coffee lovers, go to the Java Coffee House, near Gate 14. In addition, there are soda and candy machines. There are a large number of shops, many Duty Free shops, but also shops with African souvenirs, clothing and jewelery, there is also a shop that specializes in Kenyan coffee.
At the baggage handling area, there is a counter where you can store luggage. The lost and found counter is located at the general information desk.
In both terminals, there is an office of the Airport Manager (tel: +254(0)20 822 111), in addition, there are general information desks and travel agency offices.
Apart from the services that are offered by the lounges of the airline companies, there are no business facilities at Nairobi Airport. The internet café at Gate 9 (Chapex Travel Services) also offers fax and copying facilities. Extensive facilities, including meeting rooms and conference halls, are available at the major business hotels in Nairobi (see under Hotels).
Nairobi Airport is moderately accessible for disabled people. All the elevators have been modified for wheelchair users, but otherwise the service is not very impressive. For assistance, contact one of the information desks.
There are exchange offices, banks and a post office throughout the terminal. In the International Arrivals Hall, there is a Barclay’s Bank with an ATM. There is a First Aid station, for medical assistance contact one of the information desks. At Gate 9 there is an internet café and wireless internet is available at a few places, including at Gate 10. At Gate 11, there is a children's play area.