Services

Hotels

The Sheraton Hotel (tel: +49(0)69 69770) at the airport is connected to Terminal 1 by a walkway. Hotels near the airport are, amongst others: NH Frankfurt Airport (tel: +49(0)61 052040), Comfort Inn (tel: +49(0)61 057050), Mercure Airport (tel: +49(0)61 077680), NH Hotel Rhein-Main (tel: +49(0)61 429900) and Steigenberger Airport Hotel (tel: +49(0)69 69750).

Many hotels in Frankfurt have a shuttle bus connection with the airport. You can find these shuttle buses in front of Arrivals Hall A of Terminal 1 and in front of the Check-in Hall of Terminal 2. For more hotels and to reserve online you can go to Booking.com, they have a large range of hotels with great internet rates.

Shops and restaurants

Frankfurt Airport has an extensive range of stores, snack bars, cafés and restaurants in both terminals. Besides the customary offerings, there is among other things a complete supermarket. You can find the á la carte restaurant (“Connection Bistro”) on the second level of Terminal 1 (Area B)

Baggage

Baggage handling at this airport is extremely efficient. In all baggage halls there is a window for misplaced baggage (tel: +49 (0)69 690 71001). For other lost and found items you can go to the window on the first floor of Terminal 1 (tel: +49(0)69 690 66359). A special service for the packing of large items, in boxes or crates, can be found in Arrivals Hall B of Terminal 1 and Arrivals Hall E of Terminal 2. Porters can be hired (tel: +49(0)69 690 66666).

Information

You can find general information counters in various places in both terminals, there are also computers with touch screens where you can find information about the airport, arrival and departure times, hotels, and tourist attractions in Frankfurt.

Business

Immediately opposite Terminal 1 is the Frankfurt Airport Center with the Airport Conference Center (tel: +49(0)69 690 70500) on the first floor. There is a pedestrian bridge between the Conference Center and the terminal (Departure Halls A and B), the ACC offers extensive business services. There are offices and meeting rooms for up to a maximum of 200 people. In Terminal 2 there are rooms that can be rented for presentations (tel: +49(0)69 690 70291).

Many airlines have their own lounges at Frankfurt Airport and the Europe City Club lounge on the third floor of Terminal 1, is accessible for everyone who pays a fee.

Disabled facilities

The airport is very accessible for the disabled. There are wheelchair ramps, adapted restrooms, telephones and check-in counters. At both terminals there are parking places reserved for the disabled and the Skyline is also accessible for wheelchairs. There are also special waiting rooms for disabled travelers (tel: +49(0)69 690 71276). The company Behinderten und Krankentransport Kaster (tel: +49(0)60 7481 4544) provide a transportation service for the disabled, to and from the airport.

Other services

There are a large number of banks, money exchange offices and ATM's, in the Frankfurt Airport Center, banks offer a complete service. There is also a fully equipped post office. There are many children’s play corners, baby rooms and credit card enabled telephones. At the window for lost and found items you can rent child strollers. Wireless internet is available in both terminals. On both the ground floor and the second level of Terminal 1 there is a pharmacy, Metropolitan Pharmacy, (tel: +49(0)69 695 8076). The First Aid station can be found in the Departures Hall of Terminal 1 between areas B and C (tel: + 49(0)69 690 66767). On the third level of the same terminal is a casino (tel: +49(0)69 697 6886).