Facilities & services
There are no hotels at this airport, but there are a few simple B&B's. The Tourist Information Center (tel: +27(0)31 451 6947) can provide you with further information. The better hotels are only located in Durban itself, including Protea Hotel Edward (tel: +27(0)31 337 3681), The Royal Hotel (tel: +27(0) 31 333 6000), Blue Waters Hotel (tel: +27(0)31 332 4272) and Zimbali Lodge (tel: +27(0)31 765 4446). For more hotels and to reserve online, visit Booking.com, they offer a wide range of hotels at very reasonable internet rates.
Shops and restaurants
Durban Airport has a good variety of shops, restaurants, snack bars and cafés. The shops include a surf store and a shop with typically South African products.
It is not possible to store baggage at this airport. The lost and found counter is located at the baggage handling area.
In the Departure Hall, there is an information center of the Airports Company South Africa (tel: +27(0)31 451 6758). In addition, there are telephones throughout the terminal building that can be used to contact the information center directly. In the Arrivals Hall, there is a hotel reservation table, as well a Mr Info touch screen with information about tourist attractions and places to see. In the Domestic Flight section, finally, there is an office of the KwaZulu-Natal Tourism Authority (tel: +27(0)31 451 6947).
In the Arrivals Hall of the International Terminal, there is a VIP lounge and conference center of ACSA (Airports Company South Africa). For reservations and further information (tel: +27(0)31 451 6666). In the Departure Hall of the Domestic Section, there is a business lounge of South African Airways (tel: +27(0)31 450 2246). In addition, in the Domestic Terminal, there is a Rennies VIP lounge, that is open to anyone for a fee.
More extensive business facilities are provided by the better hotels in Durban, such as the Protea Hotel Edward and The Royal (see under Hotels).
The airport of Durban is very accessible for the disabled. There are modified elevators and toilets, in addition, there are wheelchair slopes and disabled parking spaces.
Exchange offices and ATM's are located in the Arrivals Hall and in the Departure Hall for international flights. The tourist agency in the Arrivals Hall offers fax and internet facilities, wireless internet is also available. In the Departure Hall, there is a pharmacy (tel: +27(0)31 408 1016). First Aid can be contacted via the information desk or via special telephones throughout the terminal building.